How many times a year should I clean my machine?
Most machines need a cleaning that can be done by the user in less than 45 minutes. We recommend that you clean the water system every 6 months (may vary depending on the type of machine and water quality). The air filters should be cleaned every 3 months. For more information, you can consult the instruction manual or call 1-800-567-3620 and ask for the service department.

What is not covered by the warranty?
Regular maintenance, a blocked drain, fittings and other problems that are not the result of a machine fault are not covered by the warranty.

Why should I install a water filter on my ice machine?
According to Scotsman statistics, the machines that are equipped with a filter have 40% less service calls and a life expectancy of 20% more than the ones without a filter. You will also be able to offer your clients quality and clean ice, no matter what the quality of the water is.

How can I make sure that my ice machine produces the quantity of ice it should produce in a day?
The amount of ice for an hour is equal to the expected production divided by 24. To know the real amount of ice produced by your machine, weigh the amount of ice produced in one hour. For more information on this subject, call 1-800-567-3260 and ask for the service department.

How should I install my Royal unit?
All Royal unit should be installed with their regulators (except for the deep fryers: their regulators are already installed). All air and pilot adjustments should be made by the installer in order to allow your unit to function at its full efficiency.

Why is my unit producing soot?
Most oven working with propane gas are sensitive to surrounding them, such as: barometric pressure, altitude, quality of gas or the amount of oxygen in the air. All these factors can cause the producing of soot. It is therefore important to fix the air intake and pilots considering these factors.